Emory Hill expanding services, opening new office

April 4, 2013

Honored in 2012 with the Delaware State Chamber of Commerce's "Superstars in Business Award," Emory Hill Companies has opened a new office in Lewes to better serve the needs of its commercial and residential real estate clients in downstate Delaware. Two new brokers have been hired for that office: Ann Bailey, formerly with Jackson Cross Partners and CB Richard Ellis, and Ted Nutter, who previously served as real property admin-istrator in the department of administrative services with the State of Delaware.Bailey, a Rehoboth Beach resident, said, "It's an exciting time to join Emory Hill and to be leasing and selling commercial real estate in Kent and Sussex counties. The uptick in the economy is aiding exponential growth, and we're anticipating a very robust 2013.”Emory Hill has served Delaware and the Mid-Atlantic region for 31 years from its main office in New Castle. The Lewes office gives the company a real presence in Kent and Sussex counties.

"To remain in business for 31 years in Delaware is saying something," said Bob Hill, who owns the company together with Carmen Facciolo Jr. "We have earned a great reputation among our peers. Our clients are loyal. We have managed to weather the storms of recessions and continue to grow. Evidence of that is the new Lewes office and continuing to bring in top notch employees.”

Originally a real estate development company, Emory Hill was started in 1981 by Bob Hill and Clay Emory. Facciolo joined in 1983 as a partner. Diversifying as the economy started to change in the 1990s, Emory Hill Companies is actually five dis-tinct companies under one umbrella. "We are the only completely full service real estate company in Delaware," Hill said. "We do it all — commercial brokerage, construction, property management, maintenance and resi-dential home sales. We can find space, build it, manage it and/or maintain it, anywhere in the state of Delaware."Hill is president of the construction divi-sion, Emory Hill & Company, and has pro-moted its expansion into four Mid-Atlantic states."We are also LEED professionals," he said.

His crews have constructed several stores for Royal Farms Stores, one of the first convenience store chains in the country, to build LEED certified facilities. Emory Hill & Company also constructed the ”Energy House” at Delaware Technical and Community College in Georgetown, which became the second LEED Platinum facility in the state."We are looking to do even more LEED work down the line," Hill continued. "We have outstanding construction crews. Several employees have gone through the rigorous training to become LEED Green Associates. "Facciolo is president of Emory Hill Real Estate Services Inc., which was established in 1989 to spearhead the commercial broker-age, property management and maintenance departments. In 1997 the brokerage depart-ment became NAI Emory Hill, joining the NAI Global network, part of the world's leading managed network of commercial real estate firms.

“Emory Hill works as an interactive team to provide a full spectrum of real estate services to our clients,” Facciolo said. “Brokerage works with construction, prop-erty management works with maintenance, and so forth so that we can provide complete solutions and fill any need.”A good example of this teamwork was exemplified in the company’s new “Workspeed” program. Together, the prop-erty management and maintenance divisions teamed up to start this new web-based cus-tomer service program, providing customers with “real-time” fast response to mainte-nance needs.

For example, if a light bulb goes out in a building, the web system points it out, and then informs the tenants, landlords and Emory Hill’s maintenance team simul-taneously. "Property owners call and we respond the same day, often within minutes to hours," said Maintenance Director Jesse Swartzentruber.  “We have representatives in the field who can target where you are and get a quick response. You don't have to make an appointment and wait all day.

"Emory Hill provides commercial prop-erty management and maintenance not only for its own properties, but for third-party or outside property owners as well. "We can serve the maintenance needs of any com-pany or business, from fixing a leaky roof to plumbing, from installing an HVAC system to resurfacing a parking lot," Swartzentruber said.

Two years ago, Emory Hill Residential joined Millman West Residential to form Emory Hill/Millman West Residential to further round out the real estate services pro-vided to clients by offering home sales. Buddy West, who runs the residential real estate company with Gene Millman, said Emory Hill/Millman West Residential will also be expanding its territory in Kent and Sussex counties through the new Lewes office.

“We’re unique in that we offer a more ‘concierge’ approach to our clients,” said West. “We work harder and smarter for our clients giving them truly personalized ser-vice.” In addition to being a team, “Emory Hill is also a family,”  Facciolo said, “where employees are encouraged and rewarded to help each other to better serve their clients, and to actively work to give back to their community.” Emory Hill has a leads referral program where employees are rewarded for bringing in commercial or residential business, and a “Pinnacle Award” program which rewards staff members for initiating ideas that, when implemented, help the overall company.

The firm has worked with at least 50 non-profit and charitable organizations through-out Delaware through donations of money and time. The list is too long to mention here but includes hosting the American Diabetes Association’s Annual Tour de Cure at its White Clay Center in Newark, sponsoring a volleyball team to raise funds for Easter Seals of Delaware, being on the Board of Goodwill of Delaware and Delaware County, chairing the Meals on Wheels Wine Auction and Charmie Welch Golf Tournament to benefit the Mary Campbell Center, and a whole lot more.

For more information, visit online at www.emoryhill.com or call the New Castle office at (302) 322-9500 or the new office in Lewes at (302) 827-4940.

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